Title and risk of loss for all products ordered by you shall pass on to you upon Fashiolicious.co.in’s shipment to the shipping carrier.
Fashiolicious.co.in will make a maximum of three attempts to deliver your order. In case the customer is not reachable or does not accept delivery of products in these attempts Fashiolicious.co.in reserves the right to cancel the order(s) at its discretion.
An estimated delivery time is 3 to 7 days which is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to
- bad weather
- flight delays
- political disruptions
- other unforeseen circumstances
- In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
- Also, we will not be able to compensate for any mental agony caused due to delay in delivery. The customer can cancel the order at any moment of time even if the delivery time exceeds the expected delivery time. If it is a prepaid order, the customer will be refunded back in the account as soon as the order is successfully cancelled.
- “The Buyer agrees that the title to the goods is transferred to the buyer at the time of placing the Order and dispatch confirmation thereof irrespective of Shipping of Goods and COD which are to be done in due course being a separate chargeable facilities”
Returns and Exchange conditions:
Fashiolicious.co.in will accept Return or Exchange only if the following conditions are met.
- Return/Exchange should be initiated within 15 days of order delivery. Please take note that this is applicable to all products purchased
- The tags on the product should be intact.
- The product should be unwashed, unused and in an undamaged condition.
- The item needs to be returned along with the original packaging.
- Reverse Pickup Process:
Fashiolicious.co.in will not be liable for the products returned by mistake
In a scenario where a product not belonging to Fashiolicious is returned by mistake, Fashiolicious is not accountable for misplacement of the product and is not responsible for its delivery back to the customer.
In case of exchange request placed by the customer, the exchange will be done on special price of the item(s) not on MRP.
Fashiolicious.co.in may suspend or terminate your use of the Website or any Service if it believes, in its sole and absolute discretion that you have breached any of the Terms. If you or Fashiolicious.co.in terminates your use of the Website or any Service, Fashiolicious.co.in may delete any content or other materials relating to your use of the Service and Fashiolicious.co.in will have no liability to you or any third party for doing so.
You shall be liable to pay for any Service or product that you have already ordered till the time of Termination by either party whatsoever. Further, you shall be entitled to your royalty payments as per the User License Agreement that has or is legally deemed accrued to you.
The headings and subheadings herein are included for convenience and identification only and are not intended to describe, interpret, define or limit the scope, extent or intent of the Terms or the right to use the Website by you contained herein or any other section or pages of the Website or any Linked Sites in any manner whatsoever.
Interpretation Of Number And Genders:
The Terms herein shall apply equally to both the singular and plural form of the terms defined. Whenever the context may require, any pronoun shall include the corresponding masculine and feminine. The words “include”, “includes” and “including” shall be deemed to be followed by the phrase “without limitation”. Unless the context otherwise requires, the terms “herein”, “hereof”, “hereto”, “hereunder” and words of similar import refer to the Terms as a whole.
If any provision of the Terms is determined to be invalid or unenforceable in whole or in part, such invalidity or unenforceability shall attach only to such provision or part of such provision and the remaining part of such provision and all other provisions of these Terms shall continue to be in full force and effect.
As per these Terms, users are solely responsible for every material or content uploaded on to the Website. Fashiolicious.co.in does not review the contents in any way before they appear on the Website. Fashiolicious.co.in does not verify, endorse or otherwise vouch for the contents of any user or any content generally posted or uploaded on to the Website. Users can be held legally liable for their contents and may be held legally accountable if their contents or material include, for example, defamatory comments or material protected by copyright, trademark, etc. If you come across any abuse or violation of these Terms, please report to customercare@Fashiolicious.co.in.
Process for Pilferage Claim
If a customer raises a complaint for partial item/partial order through Customer Care
- The customer is supposed to claim for pilferage within 48 hours of delivery failing which the claim will not be entertained
- An Email will be sent seeking/providing following information:
- Short description of the case (A few questions will be asked to help us understand the scenario)
- The snapshots of the packet and other box(If any)(Try to cover the sides which look tampered/damaged as per the customer)
- The refund for prepaid orders will be done after investigation which usually requires 3-4 business day. The process will include investigation with the concerned departments
- The customer may not be liable for a refund if he/she falls in any of the scenarios stated below:
- Customer fails to provide adequate information about the case
- Customer fails to provide snapshots of the packet and box(if any)
- If an opened delivery was received, pilferage claims must be made the same day
- Customer must not dispose the packaging for 3-4 days post delivery. We might need to pick-up your packaging for investigation at our end.
What we do about mispricings
Despite our best efforts, a small number of the many hundreds of items in our catalogue are mispriced. However, we verify prices as part of our dispatch procedures.
If an item’s correct price is lower than our stated price, we charge the lower amount and send you the item.
If a product’s correct price is higher than our stated price, we will cancel your order and notify you of that cancellation.